General Repair Questions
Q: My LG appliance stopped working. What should I do first?
A: First, check the basics – make sure it’s plugged in, the circuit breaker isn’t tripped, and any doors or lids are properly closed. If everything looks fine and it’s still not working, it’s time to consult the error code (if there’s one) or give a professional a call.
Q: Can I fix my LG appliance myself?
A: Some minor issues like clogged filters, cleaning coils, or replacing water hoses can be done safely at home. But anything electrical or involving complex parts should be handled by a trained LG technician to avoid damage or safety hazards.
Q: How long will a typical LG appliance repair take?
A: Most common repairs can be done same-day, especially if parts are in stock. Complex issues may take longer, but a technician can give you a clear estimate during diagnosis.
Parts & Components
Q: Where can I get genuine LG replacement parts?
A: You should always use official LG parts to ensure proper fit, performance, and warranty coverage. Our technicians can provide and install any genuine part you need.
Q: Can I use third-party parts to save money?
A: It’s not recommended. Non-genuine parts may not last as long, could cause more problems, and may void your LG warranty.
Q: How do I know which part my appliance needs?
A: Most modern LG appliances display error codes that point to the failing component. A certified technician can diagnose the problem and provide the exact part replacement.
Warranty & Coverage
Q: Does LG cover repairs under warranty?
A: LG appliances typically come with a limited warranty, often covering parts and labor for a set period. Check your warranty documents or the LG website for details.
Q: What if my appliance is out of warranty?
A: Even if your warranty has expired, you can still get professional repair services. Using certified technicians ensures your appliance is fixed correctly and safely.
Q: Will repair affect my remaining warranty?
A: If you use authorized LG technicians and genuine parts, your warranty remains intact. Avoid DIY fixes or third-party parts if you want to preserve warranty coverage.
Maintenance & Care
Q: How can I extend the life of my LG appliance?
A: Simple care goes a long way:
- Clean filters and vents regularly
- Wipe down seals and gaskets
- Avoid overloading washers and dishwashers
- Run self-clean cycles as recommended
Q: How often should I have professional maintenance?
A: Annual check-ups help prevent major breakdowns. A certified technician can inspect, clean, and test your appliance to ensure it’s running efficiently.
Q: Can I prevent common issues myself?
A: Yes! Regular cleaning, avoiding harsh chemicals, and using the appliance according to the manual will prevent many common problems.
Home & Everyday Use
Q: My LG fridge/freezer is making strange noises. Is that normal?
A: Some humming, clicking, or fan noises are normal during operation. If the noises are loud, continuous, or accompanied by temperature problems, it’s time for a professional inspection.
Q: How do I safely move my LG appliance?
A: Always unplug it first, empty it completely, and use proper lifting techniques. For heavy appliances like washers, dryers, and refrigerators, it’s safer to hire professionals.
Q: What if my appliance leaks water?
A: Leaks can be caused by clogged hoses, filters, or faulty seals. Turn off the appliance, clean what you can, and call a technician if the leak continues.
This FAQ is designed to answer the most common questions about LG appliances in a friendly, easy-to-understand way. Whether it’s repairs, parts, warranty, or simple maintenance, having this guide handy helps you solve problems faster and avoid unnecessary frustration.