An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage.
These LG and Kenmore Elite top-loading washers could develop an unbalanced spin condition causing the drum to vibrate violently and break loose from its mountings — potentially causing significant property damage or injury to nearby persons.
LG received 343 reports of excessive vibration, 187 of which involved minor property damage, and 1 report of a minor injury before recalling nearly 457,000 machines. LG deployed repair technicians nationwide to perform free in-home fixes at no cost to consumers.
Affected models carry serial numbers beginning with 002KW through 111KW. Consumers also received a supplemental owner’s manual insert and a new caution label for the machine.
Contact LG for a free in-home repair. Call 1-800-243-0000 or visit lg.com/us/support. Consumers also receive a supplemental safety label.
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